Refund & Return Policy
- Processing Time: Orders typically take 1-2 business days to process before shipment. This includes order verification, quality checks, and packaging.
- Shipping Methods: We offer various shipping options, including standard express and premium express shipping. The available methods and their associated costs are displayed during the checkout process.
- Shipping Locations: We currently ship to most countries worldwide, with the exception of some delivery locations that are considered "remote" or have a higher rate of failed deliveries (due to customs and courier issues). If you have issues ordering, please contact our customer support for assistance.
- Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
- Delivery Times: Estimated delivery times vary based on your location and the chosen shipping method. While we make every effort to meet these estimates, actual delivery times may occasionally be affected by factors beyond our control. We mainly ship from our warehouse locations in the US and UK - but subject to stock, we may ship directly from our hub in East Asia to reduce waiting times.
Defective or Malfunctioning Product
If you’re unhappy with your purchase for any reason, such as effectiveness, quality, or performance, we’ll ask you a few questions about your experience to help us understand and improve. Based on the product-specific return and refund policy outlined on the product page, we’ll process your refund or replacement accordingly.
To request a replacement for defective or damaged products, or to initiate a return, please contact our customer support team. To be eligible for a refund, items must be in the same condition as they were received and in their original packaging. You may be asked to provide clear photos of the products for preliminary assessment. If the returned items are damaged, dirty, or not in their original packaging, our team will evaluate their condition to determine the refund amount.
Please note:
- Refund eligibility is subject to the timeframes specified on the product page (e.g., 90 days, 30 days, or otherwise).
- Items damaged, broken, or lost due to customer actions are not eligible for a refund or replacement.
- Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Using a trackable shipping service is mandatory—if you do not use a trackable shipping service, we will not be able to process your refund.
For further assistance or to initiate a return, please email our customer service team.
Special Refund Policy for Personal Care Items
For hygiene and safety reasons, personal care items (such as shavers, trimmers, and other grooming devices) are not eligible for return under any circumstances.
We do not offer refunds for “change of mind” or dissatisfaction unrelated to the product’s actual quality or function.
Refunds are only available if your personal care item is defective, malfunctions, or does not match the product description.
If you experience such an issue, please contact us within 90 days of purchase with details and clear photos of the problem. Once verified, we will issue a full refund—no return of the item is required.
- If you would like to cancel your order, we advise contacting us immediately. If you want to cancel or make any updates regarding your order please contact us at contact@bginsbeauty.com to see if a modification can be made. We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.
- All orders are fulfilled in 48 hours, so if your order has been processed already and the shipment cannot be canceled - we are unable to cancel your order.
- Your refund for a canceled order will take 5-7 working days depending on your payment method.
- If your order cannot be canceled, you will need to initiate a return (following our return guidelines).